Who We Are
We are experts in business development for consulting, professional services firms and technology companies.

For the past 20+ years the SAGE team has worked with industry leading firms - including Accenture, IBM Global Services, KPMG and PriceWaterhouse Coopers.
      What we do
We work with clients to achieve breakthroughs in building the marketing, selling and relationship management skills of their people.

We specialize in two areas:

1) Training consultants and "technical" professionals how to market themselves, sell work, and manage relationships. We have worked with hundreds of firms and thousands of professionals.

2) Coaching firms to develop the marketing programs, sales processes and account development methods that grow revenue.

The "I-Hate-Losing-Customers" Course: How to Keep Your Customers/Members for Life.




Designed For: Anyone who has significant client/member contact at all levels and/or a responsibility to bring in new business.

Objectives:
  • To have participants understand completely what drives client/member satisfaction - from their point of view.
  • To teach participants how to protect their most important assets, their clients/members, from outside and inside predators
  • To turn improved relationships into additional business and referrals
Program Highlights:
  • Seeing the world through the eyes of your clients/members: What they really want from you (and are willing to pay for)
  • Auditing the quality of your key client/member relationships
  • The biggest mistakes professionals make in dealing with their clients/members
  • Building the skills necessary to effectively manage relationships: 40 proven ways to strengthen client and member relationships
  • Why members and clients leave, and why they stay; it's not what you think!
  • Adding value to the relationship: seeing yourself as the clients' or member's "Business Doctor"
  • How to deal with difficult clients/members
  • Conducting a TRUE member/client satisfaction survey
  • Common traits of the Best Client/Member Relationship Managers
  • How to use your existing strengths to build relationships.
  • The model of relationships: The Relationship Pyramid
Course Level: Intermediate
Prerequisites/Advance Preparation: None
Method of Presentation: Lecture and discussion
Recommended Time Frame: 8 hours





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